Frequently asked questions about novotruck refrigerated vehicles

Welcome to the FAQ section for refrigerated vehicles from novotruck – your manufacturer and market leader for efficient, sustainable vehicle solutions in refrigerated and pharmaceutical logistics.

Here we answer the most important questions about technology, temperature management, customization, hygiene, and service of our vehicles.

Fahrzeuge & Branchen

Konfiguration & Prozesse

Technik & Qualität

Service & Wartung

Lieferung & Logistik

Temperatur & Kühltechnik

Verfügbarkeit und Finanzierung

Allgemeine Fragen

Technik & Qualität

Verladung & Hygiene

Vorkonditionierung & Temperaturkontrolle

Beladung & Airflow

Zieltemperaturen

Fehlervermeidung & Tipps

Vehicles & Industries

What is special about novotruck’s refrigerated vehicles?

Our vehicles impress with maximum energy efficiency, intelligent insulation, durable materials and emission-free engines – perfect for all temperature-controlled logistics areas.

For which industries are novotruck vehicles suitable?

Our solutions are ideal for food logistics (fresh & frozen), system catering, pharmaceutical transport(GDP-conform), Event-& Catering logistics, plant logistics and other temperature-sensitive applications.

What vehicle types and sizes are available at novotruck?

We build refrigerated vehicles for virtually all common vehicle classes – from vans for city commutes to long-haul trucks. We implement solutions for Mercedes-Benz, MAN, VW, Ford, Iveco, and other manufacturers.

Are novotruck vehicles ATP certified?

Yes, all vehicles can be ATP certified. Upon request, you will receive a valid ATP certificate directly upon or after vehicle delivery.

Can I inspect the vehicle before purchasing it?

Yes, a viewing is possible by appointment at our location in Bad Rothenfelde or at one of our sales partners and dealerships. Alternatively, we would be happy to send you extensive photo and video material.

Configuration and processes

Can I customize my novotruck vehicle?

Yes, we offer tailor-made solutions: from modular expansion to partition walls, shelving systems and temperature zones to colour selection, floor coverings, doors and tail lifts.

How does the ordering process at novotruck work?

After a thorough initial consultation, we will create a technical concept and a binding offer. Once you approve it, production begins. Handover will take place at our premises or, upon request, via delivery.

How long does it take to manufacture a novotruck refrigerated vehicle?

Production time depends on the desired vehicle type and optional extras. Preconfigured models can often be delivered within a few days. Custom builds take 2–12 weeks, depending on their complexity.

How much does a custom-configured vehicle cost?

Prices vary depending on size, equipment, and refrigeration technology. A rough guide: from €35,000 for a compact refrigerated van to €95,000 for a large, fully equipped truck body. We'd be happy to provide a customized quote.

Technology & Quality

What does “highly efficient” mean for novotruck refrigerated vehicles?

Our refrigerated vehicles are designed to achieve maximum cooling performance with minimal energy consumption. Their insulation is extremely efficient, allowing the units to run less frequently and consume less energy – saving operating costs and reducing CO₂ emissions.

Which cooling units does novotruck use?

We only use high-quality brand-name units from leading manufacturers that are optimally tailored to the vehicle type – electric, emission-free and with precise temperature control.

Are your vehicles FRC or GDP compliant?

Yes, we comply with both the ATP/FRC standards for food transport and the GDP requirements for pharmaceutical transport. Our vehicles are ideal for critical supply chains with documentation requirements.

Are the vehicles inspected before delivery?

Yes – every vehicle undergoes a comprehensive final inspection, including a cooling performance test, leak test, documentation comparison, and chassis inspection. Only then is it released for delivery.

Service & Maintenance

Does novotruck offer maintenance and service for refrigerated vehicles?

Yes – through our network of qualified partner companies, we offer regular maintenance, leak testing, calibrations and repairs directly on-site or in your vicinity.

How does technical support work in the event of a malfunction?

You can reach our technical hotline directly on weekdays. We will analyze the problem and, if necessary, coordinate immediate assistance through one of our certified partners – throughout Germany.

What warranty applies to novotruck vehicles?

You receive manufacturer warranties on the base vehicle as well as a comprehensive novotruck warranty on the body and cooling technology – including extended warranty periods for selected components. Please refer to our contract documents for details.

Are there service partners abroad?

We currently focus on the German-speaking region. In other countries, we are happy to consider customized solutions upon request. Many components are standardized throughout Europe and represented by manufacturers.