FAQ Refrigerated vehicles – Frequently asked questions about novotruck refrigerated vans
In our FAQ Refrigerated vehicles Here you'll find all the important questions and answers about technology, temperature control, hygiene regulations, and rental models for our refrigerated vans. Whether it's food transport, pharmaceuticals, or event logistics – here you'll find concise, practical information for your planning.
Are you looking for precise answers to frequently asked questions about refrigerated vehicles? In our FAQ Refrigerated vehicles Learn everything you need to know about technology, requirements, usage, and regulations – explained clearly and understandably.
General information about refrigerated vehicles
Technik & Operation of refrigerated vehicles
ATP - Conformity
Regulations & hygiene for refrigerated transport
HACCP - Conformity
Renting or purchasing a refrigerated vehicle
Vehicles & Industries
Configuration & Prozesse
technology & Qualität
Refrigerated bodies for electric vehicles
Service & Wartung
Delivery & Logistik
Temperature & Kühltechnik
Availability and financing
General questions
Use of f-gases
loading
preconditioning & temperature control
loading & Airflow
target temperatures
Mistake prevention & tips
General information about refrigerated vehicles
What is a refrigerated vehicle?
A refrigerated vehicle is a commercial vehicle with integrated refrigeration technology that transports temperature-sensitive goods such as food, medicines or flowers.
What are refrigerated trucks typically used for?
Typical areas of application include fresh produce logistics, catering, pharmacy deliveries, event catering and medical transport.
Technology & operation of refrigerated vehicles
What temperature ranges do refrigerated vehicles cover?
Depending on their equipment, refrigerated vehicles cover temperature ranges from +12°C to -20°C. Fresh delivery and frozen delivery versions are available.
How is the cooling system operated?
Cooling is usually done electrically via the on-board power supply or via an autonomous cooling system with its own unit.
How does temperature monitoring work?
Many models feature digital thermographs or telemetry systems for continuous temperature documentation.
Regulations & hygiene for refrigerated transport
Does a refrigerated vehicle need to be disinfected regularly?
Yes, strict hygiene regulations apply, especially in the food and pharmaceutical industries. Regular cleaning and HACCP documentation are mandatory.
What legal regulations apply?
Relevant standards include ATP, HACCP, and national hygiene regulations. Depending on the industry, additional requirements may apply.
What does ATP conformity mean for refrigerated bodies?
ATP stands for Accord Transport Perissable – an international agreement that sets the requirements for the Transport of perishable food regulates (e.g. meat, fish, dairy products).
A ATP-tested refrigerated body meets the following requirements:
proven Isolationswerte (K-Factor)
defined temperature control
controlled heat transfer
valid test certificate (e.g. ATP vehicle certificate)
👉 Bedeutung: The body is officially approved for temperature-controlled food transport in national and international traffic. A defined marking and a label with the test number are affixed to the exterior. The initial test is valid for six years, followed by two follow-up tests of three years each.
Renting or purchasing a refrigerated vehicle
Can refrigerated vehicles be rented at short notice?
Yes, many providers like novotruck offer flexible rental models through car rental companies we work with—by the hour, daily, or for longer periods.
What are the advantages of renting over buying?
Renting offers cost transparency, flexible use, no maintenance costs, and access to modern vehicle models.
What should you consider when choosing a refrigerated vehicle?
Important criteria include loading volume, cooling technology, insulation, power supply and industry-specific requirements.
Vehicles & Industries
What is special about novotruck's refrigerated vehicles?
Our vehicles impress with maximum energy efficiency, intelligent insulation, durable materials, and emission-free engines – perfect for all temperature-controlled logistics areas.
For which industries are novotruck vehicles suitable?
Our solutions are ideal for food logistics (fresh & frozen), system catering, pharmaceutical transport (GDP-compliant), event & catering logistics, plant logistics, and other temperature-sensitive applications.
What vehicle types and sizes are available at novotruck?
We build refrigerated vehicles for virtually all common vehicle classes – from vans for city commutes to long-haul trucks. We implement solutions for Mercedes-Benz, MAN, VW, Ford, Iveco, and other manufacturers.
Are novotruck vehicles ATP certified?
Yes, all vehicles can be ATP certified. Upon request, you will receive a valid ATP certificate directly upon or after vehicle delivery.
Can I inspect the vehicle before purchasing it?
Yes, a viewing is possible by appointment at our location in Bad Rothenfelde or at one of our sales partners and dealerships. Alternatively, we would be happy to send you extensive photo and video material.
Configuration & Processes
Can I customize my novotruck vehicle?
Yes, we offer tailor-made solutions: from modular construction to partition walls, shelving systems and temperature zones, as well as colour choices, floor coverings, doors and tail lifts.
How does the ordering process at novotruck work?
After a thorough initial consultation, we'll create a technical concept and a binding quote. Once you've approved it, production begins. Handover will take place at our facility or, if you prefer, by delivery.
How long does it take to manufacture a Novotruck refrigerated vehicle?
Production time depends on the desired vehicle type and optional extras. Preconfigured models can often be delivered within a few days. Custom builds take 2–12 weeks, depending on their complexity.
How much does a custom-configured vehicle cost?
Prices vary depending on size, equipment, and refrigeration technology. A rough guide: from €35,000 for a compact refrigerated van to €95,000 for a large, fully equipped truck body. We'd be happy to provide you with a customized quote.
Technology & Quality
What does “highly efficient” mean for novotruck refrigerated vehicles?
Our refrigerated vehicles are designed to achieve maximum cooling performance with minimal energy consumption. Their insulation is extremely efficient, allowing the units to run less frequently and consume less energy – saving operating costs and reducing CO₂ emissions.
Which cooling units does novotruck use?
We use only high-quality brand-name units from leading manufacturers that are optimally tailored to the vehicle type – electric, emission-free, and with precise temperature control.
Are your vehicles FRC or GDP compliant?
Yes, we comply with both the ATP/FRC standards for food transport and the GDP guidelines for pharmaceutical transport. Our vehicles are ideal for critical supply chains with documentation requirements.
Are the vehicles inspected before delivery?
Yes – every vehicle undergoes a comprehensive final inspection, including a cooling performance test, leak test, documentation comparison, and chassis inspection. Only then is it approved for delivery.
Refrigerated bodies for electric vehicles
Does an electric commercial vehicle require a special body?
Yes – due to different weight distribution, range, and technology, electric vehicles require adapted bodies, e.g., made of lightweight construction or with optimized insulation.
Which industries benefit from novotruck bodies for ZEVs?
Food and pharmaceutical logistics, municipal delivery services, craft businesses and municipal fleets in particular benefit from tailor-made solutions.
Does novotruck offer customized body solutions for electric vehicles?
Yes – all bodies are adapted to the vehicle type, intended use and customer requirements.
Service & Maintenance
Does novotruck offer maintenance and service for refrigerated vehicles?
Yes – through our network of qualified partner companies, we offer regular maintenance, leak testing, calibrations, and repairs directly on-site or in your area.
How does technical support work in the event of a malfunction?
You can reach our technical hotline directly on weekdays. We will analyze the problem and, if necessary, coordinate immediate assistance through one of our certified partners – throughout Germany.
What warranty applies to novotruck vehicles?
You receive manufacturer warranties on the base vehicle as well as a comprehensive novotruck warranty on the body and cooling technology – including extended warranty periods for selected components. Please refer to our contract documents for details.
Are there service partners abroad?
We currently focus on the German-speaking region. In other countries, we are happy to consider customized solutions upon request. Many components are standardized throughout Europe and represented by manufacturers.
Delivery & Logistics
How quickly can a refrigerated vehicle be delivered?
Many models are available for immediate delivery. For customized solutions, delivery times depend on the complexity of the body and chassis availability—typically between 7 business days and 12 weeks.
Can I pick up my vehicle myself?
Of course – you can pick up your vehicle at our location in Bad Rothenfelde. Bad Rothenfelde is located directly on the A-33, between Bielefeld and Osnabrück. Alternatively, we also offer nationwide delivery via our novodrive delivery service.
How much does it cost to deliver a vehicle?
Costs vary depending on distance, vehicle size, and effort required. We'll be happy to provide you with a transparent quote when you order your vehicle.
Will I receive all the registration documents in advance?
Yes – upon request, we can send you all admission documents in advance by mail or digitally so that you can prepare your application.
Temperature & Cooling Technology
How do I ensure the correct temperature before transport?
The goods should be preconditioned to the desired temperature. We also recommend pre-cooling the cargo space and checking the temperature using calibrated measuring devices before loading. Documentation via data loggers ensures compliance with the cold chain.
What happens if the goods loaded are too warm?
The refrigeration system is designed for maintenance cooling. If goods are loaded that are too warm, they cannot be actively cooled down. The consequences are temperature deviations, loss of quality, and legal consequences for violations of ATP/GDP requirements.
What is meant by maintenance cooling?
Maintenance cooling means that the vehicle maintains the temperature of the goods it brings in, but cannot cool them down. This requires a pre-conditioned load. Modern systems only compensate for minor temperature fluctuations.
Which temperature zones can be realized in a vehicle?
Multi-temperature extensions allow for the creation of several separate zones – for example, for fresh and frozen products in one vehicle. Flexible partition walls and separate units enable precise temperature control.
Availability & Financing
Where can I find refrigerated vans available for immediate delivery?
You can find our quickly available refrigerated vehicles at novotruck.eu/novotruck-sofort-lieferbar. In addition, our vehicles can also be found on various vehicle exchanges or at our authorized automotive dealers.
Can I also finance, lease, or hire-purchase a vehicle?
Of course – we offer customized financing models, leasing, and hire purchase through our partner banks. Our advisors will help you find the right solution.
What documents are required for financing?
Typically, you'll need a commercial register extract or business registration, a self-disclosure, and current business reports. We'll support you throughout the entire application process.
Are there any funding options for Novotruck vehicles?
Yes – many of our vehicles are eligible for BAFA subsidies or are approved for regional funding programs. We would be happy to advise you on your individual options and assist you with the application process.
Are you interested in a sales cooperation?
novotruck offers interested partners attractive opportunities for collaboration in the field of temperature-controlled vehicle solutions. Please contact us for a personal discussion.
What does HACCP compliance mean for refrigerated bodies?
HACCP stands for Hazard Analysis and Critical Control Points – a Europe-wide mandatory concept for Food safety.
A HACCP-compliant refrigerated structure:
usedhygienic materials (e.g. stainless steel, smooth walls)
is easy to clean
has no dead corners where germs can settle
supports compliance with critical temperature limits
👉 Meaning: The structure complies with the requirements of the Food Hygiene Ordinance (LMHV) – ideal for gastronomy, pharmaceuticals, and fresh food logistics.
Loading & Hygiene
How should a refrigerated vehicle be loaded correctly?
Eine korrekte Beladung sorgt für optimale Luftzirkulation. Wichtig: Luftkanäle freihalten, Ware nicht bis zur Decke stapeln, gleichmäßige Lastverteilung, und keine Kältebrücken durch Kontakt mit Wänden oder Verdampfer.
Why is hygiene in refrigerated vehicles so important?
Cleanliness prevents cross-contamination, maintains product quality, and meets HACCP hygiene standards. Regular cleaning, disinfection, and staff training are therefore essential.
Which cleaning agents may be used?
Use only food-safe, residue-free cleaning agents. Make sure you use cleaning agents suitable for aluminum and fiberglass surfaces. Avoid standing water at all costs – it reduces cooling performance.
How do I separate different types of goods in the cargo hold?
Use partitions, shelving systems, or suitable packaging units to prevent cross-contamination. Separate temperature control is possible with multi-temperature configurations.
General questions
What makes novotruck the market leader in electric refrigerated vehicles?
novotruck combines technological innovation with decades of industry experience. Our uncompromising commitment to quality, our specialization in sustainable refrigeration technologies, and our comprehensive service make us the leading manufacturer of electric refrigerated vehicles in Europe.
How do I contact novotruck customer service?
Our team of experts is available on weekdays by phone at +49 5424 2070490, by email at dialog@novotruck.eu, or via WhatsApp. Alternatively, you can use our contact form on our website.
Where can I find current information and offers?
News, specialist articles and current offers can be found in the news section of our website as well as on our channels on Facebook, LinkedIn, Instagram and X (formerly Twitter).
Can I become a novotruck partner or dealer?
Yes – we are open to trusting partnerships in vehicle sales and service. Just contact us – we look forward to hearing from you.
Use of f-gases
Does novotruck use refrigeration systems without F-gases?
Yes, novotruck specifically uses modern refrigeration systems that do not use F-gases. This means that our vehicles not only meet the requirements of the current F-Gas Regulation (EU) but also make an active contribution to climate protection.
Fluorinated greenhouse gases (F-gases) are particularly harmful to the climate – Their global warming potential (GWP) is many times higher than that of CO₂. By consciously avoiding such substances, we avoid unnecessary emissions, support our customers in complying with legal requirements, and ensure the future usability of their vehicles.
GWP comparison:
R134a: 1.300 GWP
R-452A: 2.139 GWP
R-290A: 3 GWP
One kilogram of R-452A therefore has approximately 713 times the global warming potential of R-290A. That's why we consciously focus on environmentally friendly refrigerants – for future-proof and sustainable transport refrigeration.
Loading of temperature-controlled food
Why is correct loading of refrigerated vehicles crucial?
Cooling performance depends not only on the technology, but also significantly on the load. A key factor is the so-called airflow—the continuous flow of air within the cargo space.
How the air circulation works (Airflow):
The cooled air is blown into the cargo area by the evaporator on the front wall. This air flows over the goods toward the rear doors. It descends at the doors and circulates beneath the pallet back to the front. There it is sucked in again and cooled – the cycle begins again.
Important loading instructions:
There must always be sufficient space between the goods and the ceiling (at least 15 cm).
Side and bottom ventilation must be ensured – e.g., through air guide profiles or special pallets.
Avoid hollow spaces or one-sided loading to avoid disrupting the air flow.
No direct contact of the goods with the evaporator wall or side walls – risk of frost!
Praxis-Tipp: Many temperature deviations can be avoided through correct loading. A brief training session for employees pays off in the long run – also with regard to ATP, HACCP, and IFS requirements.
Why does the goods have to be at the target temperature when loaded?
Transport refrigeration systems are designed for so-called maintenance cooling – this means that they keep the core temperature of the goods stable, but cannot cool down warm goods within the usual travel times.
Typical misjudgment:
"The vehicle cools the goods down." – This is factually and technically incorrect. If goods are loaded that are too warm, they will remain too warm – even if the engine is running.
Limits of cooling capacity: Even modern systems usually only achieve a temperature reduction of 1-2 °C per hour – a temperature drop from +15 °C to +4 °C is therefore unrealistic, even over long distances.
Practical tip: Goods must already be at the required temperature upon loading. Use a certified infrared or penetration thermometer and document the readings on the consignment note. This protects you and your customers.
Practical tip: Many temperature deviations can be avoided through correct loading. A brief training session for employees pays off in the long run – also with regard to ATP, HACCP, and IFS requirements.
Why does the goods have to be at the target temperature when loaded?
Transport refrigeration systems are designed for so-called maintenance cooling – this means that they keep the core temperature of the goods stable, but cannot cool down warm goods within the usual travel times.
Typical misjudgment:
"The vehicle cools the goods down." – This is factually and technically incorrect. If goods are loaded that are too warm, they will remain too warm – even if the engine is running.
Limits of cooling performance: Even modern systems usually only manage a temperature reduction of 1-2 °C per hour – a temperature drop from +15 °C to +4 °C is therefore unrealistic, even over long distances.
Practical tip: Goods must already be at the required temperature upon loading. Use a certified infrared or penetration thermometer and document the readings on the consignment note. This protects you and your customers.
How do I ensure the correct temperature before transport?
1. Pre-cooling the goods: The goods must be brought to the target transport temperature during production or in the warehouse (e.g. by rapid cooling or deep freezing).
2. Pre-cooling the structure: The cargo space should be brought to target temperature at least 30 minutes before loading.
3. Temperature control: Controlled random samples with a calibrated infrared or penetration thermometer – ideally with written documentation.
4. Fast turnaround: Avoid long loading times and keep doors open only briefly. Airlocks or isolation docks can help.
5. Telematics & Data Logger: Use electronic recording systems to document the cold chain throughout – important for GDP/HACCP-compliant transport.
Additional tip: A note in the consignment note such as “Goods checked upon loading, core temperature X°C” protects against complaints and legal problems.
Loading temperature of the goods & “Maintenance cooling” in refrigerated vehicles – what should be considered?
Why does the goods have to be at the target temperature when loaded?
A transport refrigeration system is designed for maintenance cooling: It maintains the core temperature of the goods being transported, but cannot actively cool warm goods during normal transport times. If goods are loaded that are too warm, they will remain too warm – the unit will run continuously at maximum capacity without being able to change the core temperature. The often-used statement "It will get cold during transport" is both factually and technically incorrect.
What exactly is meant by “maintenance cooling”?
Function: The unit only compensates for unavoidable heat inputs, e.g., due to outside temperature, wall permeability, door openings, or waste heat.
Power reserve: The design (watts/m³) is based on insulated bodies with pre-cooled cargo.
Limits: Even the most modern systems usually only manage a temperature difference of 1–2 °C per hour. A drop from +15 °C to +4 °C would be unrealistic, even over long distances.
What target temperatures apply during loading?
According to DIN 10508 and the ATP agreement, the following guidelines apply, among others:
Product group | Target core temperature before loading | Transport class |
|---|---|---|
Fresh meat, fish | +0 °C … +4 °C | “Tempered” |
Dairy products | +2 °C … +8 °C | “Tempered” |
Fruits / vegetables (tropical) | +8 °C … +13 °C | “Tempered” |
Fresh baked goods | max. +20 °C (no dew point) | “Tempered” |
Frozen goods | ≤ −18 °C | „Frozen“ |
Important: The ATP classes FRC require that these target temperatures already before before loading – not during transport.
What happens if goods are loaded that are too warm?
Microbiological risks: Bacterial proliferation and shortened shelf life due to insufficient temperature control.
ATP violation / official complaint: Inspections can result in fines or, in the worst case, the destruction of the batch.
Energy & cost increase: The unit runs continuously – higher energy consumption and increased wear.
Customer complaint: Quality losses or temperature deviations in the data logger lead to queries or refusal of acceptance.
Conclusion: Properly temperature-controlled goods before loading not only protect product quality but also your logistics processes from unnecessary risks and costs.
🛠️ Practical tip: the cold chain begins before the ramp – not on the road
A frequently underestimated mistake in refrigerated logistics: The goods are loaded while still "operating warm" or not pre-conditioned to the desired temperature – in the hope that the vehicle will "cool them down." But this is a fallacy.
A transport refrigeration system is not a shock freeze. It is designed to maintain the existing temperature, not change it.
❌ Temperature deviations in the data logger
❌ Increased bacterial activity & loss of quality
❌ Complaints or refusal of acceptance by the customer
❌ Complaints about defects that are blamed on the driver or the vehicle
A comparison from practice:
Whoever receives money counts it when they accept it—not only when they're asked to pass it on later. Why should this be any different for refrigerated goods?
If a shipment is not accepted upon delivery due to excessive temperatures, the carrier is usually liable – even though they didn't produce, condition, or load the goods themselves. This is an easily avoidable economic and legal risk.
✔ How to avoid problems – in 3 easy steps:
Temperature control before / during loading: Use a certified infrared or penetration thermometer. Only goods with a documented target temperature may be loaded.
Note in the waybill or digital delivery note: “Goods checked upon loading, core temperature X°C” – this protects the driver and freight forwarder.
Communication with sender & recipient: Clear specifications for pre-cooling and acceptance guidelines help avoid misunderstandings.