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+49 5424 2070490

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novotruck FAQs for refrigerated vehicles

Frequently asked questions - our page with FAQs for refrigerated vehicles.

Welcome to the novotruck FAQ section! 

As a specialist in the manufacture of highly efficient refrigerated vehicles, we answer the most frequently asked questions from our customers and partners here. Learn more about our technology, our processes, and how we develop the perfect refrigerated vehicle for your needs. If you have any further questions, our team of experts is always available to provide personalized advice.

About our refrigerated vehicles

What is special about novotruck’s refrigerated vehicles?

Our refrigerated vehicles are characterized by their outstanding efficiency. We use state-of-the-art insulation materials and innovative construction techniques that minimize the refrigeration unit's energy consumption. The result for you: lower operating costs, maximum reliability, and a stable, seamless cold chain.

For which industries and applications are your vehicles suitable?

We build refrigerated vehicles for a variety of industries, including:

  • Food logistics (Fresh and frozen goods)

  • Pharmaceutical industry and medical transport (GDP compliant)

  • Catering and event gastronomy

  • Flower and plant transport

  • Special transports with sensitive temperature requirements

What vehicle types and sizes does novotruck offer?

We build refrigerated bodies for virtually all common vehicle classes – from agile vans for urban traffic to large trucks for long-distance travel. We build on chassis from all leading manufacturers (e.g., Mercedes-Benz, MAN, VW, Ford, Iveco, etc.).

Individualization and process

Can I have a vehicle configured according to my individual wishes?

Yes, absolutely! Customization is one of our greatest strengths. We work with you to plan the setup precisely to your needs. Possible customizations include, among others:

  • Flexible partition walls for multi-temperature zones

  • Special shelving systems and load securing

  • Non-slip and easy-to-clean floor coverings

  • Additional side doors or tail lifts

  • Temperature recording systems (data loggers)

How does the process work from the inquiry to the finished vehicle?

Our process is transparent and customer-oriented:

  • Consulting & needs analysis: We discuss your exact requirements.

  • Planning & Conception: Our engineers create a technical concept and a detailed specification.

  • Offer: You will receive a transparent and binding offer.

  • Production: After your approval, we begin building your customized vehicle.

  • Quality control & handover: After intensive testing, we hand over your finished refrigerated vehicle including all documents.

How long does it take to manufacture a refrigerated vehicle?

Production time depends on the complexity of the build and the availability of the base chassis. Once the final configuration is complete, we can provide you with an exact and reliable delivery date.

Technology and quality

What exactly does “highly efficient” mean for your vehicles?

For us, "highly efficient" means that the body's insulation performance is so high that the cooling unit needs to run less frequently and for shorter periods to maintain the target temperature. This directly leads to significant fuel and energy savings and reduces wear and tear on the unit.

 Do your refrigerated bodies have ATP certification?

Yes, our bodies are built according to the strict specifications of the ATP Agreement and can be certified accordingly. This is essential for the cross-border transport of temperature-sensitive foodstuffs.

Which cooling units do you use?

We work exclusively with market-leading manufacturers of transport refrigeration systems. This ensures that you receive not only a highly efficient construction, but also a powerful and reliable unit.

Service and Support

Do you also offer maintenance and service for refrigerated bodies?

Yes. Through our network of certified service partners, we offer regular maintenance, leak testing, and calibration for your cooling system to ensure longevity and consistent performance.

Who should I contact if I have a technical problem or defect?

In the event of a technical problem, our service hotline is available. You can find the contact details in your vehicle documentation and on our website. We will then coordinate assistance through a service partner in your area as quickly as possible.

Is there a warranty on the vehicles?

You receive the full manufacturer's warranty on the base chassis and the refrigeration unit. We also offer a comprehensive warranty on materials and workmanship on our novotruck refrigerated body. Details can be found in our offer and contract documents.

Didn't find the right answer?

For detailed technical advice or a customized offer for your next refrigerated vehicle, please contact us directly.

Let us build your perfect refrigerated vehicle!