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novotruck FAQ Vehicle transaction processing

novotruck values professional and transparent processing

At novotruck, we place great importance on transparency and smooth processing. To ensure that you are well prepared, you will find all the important information here regarding payment methods and the sending of documents in advance of vehicle collection or vehicle transport. Our FAQ Processing – your guide when it comes to questions about the delivery of your new novotruck refrigerated vehicle.

Payment methods
 We offer various payment options to meet your individual needs:

advance payment

  • Complete vehicles :

    • After completion you will receive the invoice.

    • After receipt of payment we will send you the registration certificate part II (vehicle registration document).

    • The collection or transfer can then take place.

       

  • Vehicle insulation, body's and/or cooling units:

    • After completion you will receive the invoice.

    • After receipt of payment we will send you the TÜV certificate for registration.

    • The collection or transfer can take place or be arranged afterwards.

  • Leasing

  • The leasing company transfers the agreed amount to novotruck.

  • The registration certificate part II (vehicle registration document) is sent directly to the relevant registration office.

  • Once registration has been completed, we receive the documents back and the vehicle can be collected or transferred, or arrangements can be made for this.

  • Financing or hire purchase

    • The customer pays the VAT directly to novotruck.

    • The financing bank transfers the net amount to novotruck.

    • The registration certificate Part II is sent to the registration office.

    • After approval, we receive the documents back and the collection or transfer can take place.

Vehicle collection

  • Collection is possible after prior appointment with your sales person or our vehicle delivery.

  • Please bring all necessary documents with you when picking up your vehicle - remember your license plate.

  • If you are the pickup but not our customer, we require identification from our customer.

  • Alternatively, we also offer a professional transfer service. You can find this service at novodrive.eu

Are you looking for an FAQ that focuses on the technology of refrigerated vehicles?

 

With pleasure - go to our FAQ refrigerated vehicles.

contact

If you have any further questions or would like to arrange an appointment, please do not hesitate to contact us: